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We have been closely monitoring the progress of the ongoing COVID-19 pandemic through government advisories and our extensive network of industry partners to provide first-hand information from various destinations.

As travel restrictions begin to ease gradually, you are probably anticipating the prospects of travelling again and have some questions on what to expect. We have put together the Frequently Asked Questions to help you realise your travel plans for 2021 and beyond with peace of mind.

COVID-19 Travel FAQ

What is Vaccinated Travel Lane (VTL)?

In October 2021, the Singapore government introduced Vaccinated Travel Lane (VTL) scheme to allow quarantine-free travel between Singapore and a list of VTL countries for fully vaccinated travelers.

Who is eligible for the VTL scheme?

Fully vaccinated Singapore travelers (including citizens and residents) are eligible to travel via the VTL scheme with a Vaccinated Travel Pass (VTP). For more details, you may refer to the official VTL website here. Speak to our luxury travel specialist for the most updated information on the VTP.

What are the requirements of VTL travel?

While each VTL country or region has its own set of testing and quarantine (if any) requirements, many of them only require pre-departure and on-arrival ART or PCR testing. Our travel specialists are constantly monitoring entry requirements for these destinations. Speak to us for the most up-to-date information.

What are the VTL destinations?

The VTL scheme first started with Germany and Brunei in October 2021. As of the time of writing, it has been extended to over 20 countries including popular travel destinations across Asia, Europe, North America, Oceania and Middle East. For the most updated list of the VTL countries, check out the VTL page on the Singapore government.

Why should I book with Intriq Journey for my post-Covid holiday?

In the changing world of the new normal, we understand that getting up-to-date with the latest entry requirements & handling all the paperwork can be a pain point for some of our guests. To help you book a holiday with confidence, we will:

  • inform you of all entry requirements (no. and types of tests, quarantine requirement if any), and T&Cs specific to your trip during the proposal stage
  • provide a checklist on all entry & exist requirements from the start to the end of the trip
  • provide assistance to handle paperwork with a fee, as long as we have the necessary information to do so, and are not limited by confidential information, e.g. if access to your Singpass account is required.
Are there any flexible cancellation policies in the event of changing COVID situation?

With Intriq Journey, you can book with confidence knowing that you need to pay a 10% deposit to secure your trip. We allow full cancellation refund or postponement up to 30 days before departure for changes related to COVID-19.

As each of our journeys is wholly personalized and bespoke, there may be some exceptional cases where some elements of your trip may incur a non-refundable cost. If this is the case, we will be very upfront and inform you before booking to help you make informed decisions.

Do I need to keep an eye on the changing entry requirements after I sign up?

With our extensive network on the ground, we are keeping tabs on the fluid situation at all times. From testing requirements to the VTL flights availability, so that you don’t have to.  For the past 2 years, our team has tirelessly familiarized ourselves with the travel process in the changing environment. We are also one of the first to travel via the VTL scheme to equip ourselves with the first-hand experience so your holiday will be as effortless and hassle-free as possible.

What if my trip has to be cancelled in the event of COVID?

You can get a full refund or postpone your trip up to 30 days before departure for changes related to COVID-19. We would also recommend getting a travel insurance for added protection. In the event of a last-minute cancellation, we will of course also try our best to negotiate with our partners and given our strong relationship, can help.

What additional items should I pack?

You may want to consider bringing the following items with you during your trip:

– Face masks

– Hand sanitisers and sanitising wipes

– Portable chargers, as you may be required to use QR codes and various apps more frequently than before

– Personal entertainment items, as longer waiting times may occur and/or some entertainment services may be discontinued

GET STARTED WITH YOUR PERSONALISED UNIQUE JOURNEY

Call us at (852) 2885 2181 or email us at enquiry@intriqjourney.com to start planning for a holiday that is completely tailored to your preferences.

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